The "Quality Service" Concept

Concept is not only a scaffold company but also a complete service organisation. Our business is to provide contractors and sub-contractors alike, with the widest range of services to ensure that their jobs run smoothly, and that scaffold and other access equipment do not present a problem. Concept aims to provide the highest level of Customer Service and strives to give its best at all times. This includes:

Technical Services

We believe Concept's Technical Services are second to none. The Technical Services' personnel have acquired their scaffold knowledge through many years in the scaffold industry which, combined with their engineering skills, gives our Company a formidable technical team Our fully equipped Technical Services Department will provide you with comprehensive designs and drawings for your access requirements, including computations and engineering data when necessary. Our iScaf CAD (Computer Aided Design) system is the most advanced automated scaffolding software system in the world. It will produce a scaffold drawing and schedule of quantities in a fraction of the time taken by manual methods. As a result our Technical Services Department is able to quickly respond to Customers requirements. Concept's Engineers ensure that all scaffold designs comply with the Occupational Health & Safety regulations and AS/NZS 4576. This helps the Customer to provide a safe working environment for its employees and sub contractors.

Administration

Concept has also developed and introduced the world's most advanced scaffold stock control software system. iRent enables Concept to provide its Customers with the most up to date, simple and effective administration system. The system is user friendly and produces clear and concise invoices and site balances including over returns), as well as a comprehensive range of reports, which itemise all transactions, deliveries and returns.

In order to ensure that our customer's equipment is tracked in a professional and accurate manner, Concept has added an image capture feature into its tracking software. As each delivery is returned from site a photograph of the load is taken from four different angles. By referring to these images we are able to identify any discrepancies between what has been counted and what has been weighed and photographed. On numerous occasions this has helped us to cement customer loyalty through an attitude of accountability and transparency.

Site Liaison

Concept has appointed Technical Representatives. Their job is to communicate with the Customer, on-site personnel, and engineers, to ensure the smooth running of the project, to recommend any cost savings, and to see that damages and losses are kept to a minimum.

Experienced Representation

The Concept sales team is made up of properly trained and technically informed Account Executives with many years of scaffold and access experience. Regular training and development ensures that they are fully aware of the latest building techniques and regulations, so that in turn, our Customers are given the best possible technical advice.

Transport

Concept employs its own trucks and operators in order to ensure a fast, economical and reliable transport service to and from sites, so that deliveries are there when required and equipment is removed from the site at short notice. Concept was the first scaffold company to use rear mounted forklifts. These units are capable of operating in the worst site conditions and can even carry scaffold up steps. The introduction of this new technology allows Concept to deliver scaffold on time in the area required; this often saves labour costs due to reduced carrying time.